Solution Manager Production Support

Our priority is the health and wellness of employees and the people of Ontario. As such, this position may involve working from home for all or part of the duration of this position. The WSIB model mixes working from home, office and field. When it is safe to do so, this position may be asked to work in an office.

About the Workplace Safety and Insurance Board (WSIB)

We're here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you'll have the opportunity to

• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing

You'll also receive a competitive salary, along with a comprehensive benefit package and defined benefit pension plan.

Salary Grade: N08 From: $92,778.12

• *What can I expect to do in this role?**: About the role

Leading on a day-to-day basis an assigned portfolio of branch operations and governance responsibilities to deliver high level of quality, availability, reliability and performance for WSIB's outsourced and managed services.

Accountable on an ongoing basis for shaping the short-term plans and long-term strategy aligned with the broader IT roadmap for assigned service portfolio and responsible for providing input into the overall divisional strategies including further optimization opportunities including outsourcing of existing or new services.

Maintain a holistic view of all BAU work items and IT/Corporate projects under the assigned portfolio of services and manage ongoing deliverables, priorities, challenges, resources allocation, conflicts, and govern the suppliers in the delivery of the technical solutions.

Works with Managers and Directors to build and maintain collaborative, trusting relationships with internal and external stakeholders as well as strategic vendors/suppliers to ensure the appropriate design, installation,

configuration, maintenance, support and optimization of new and existing processes, strategies and/or solutions.

On a practical level, you would

Operations & Governance Oversight

• Leading an assigned portfolio of operations and governance responsibilities to deliver high level of quality, availability and reliability for services which contains critical enterprise wide foundational technologies.
• Determine and execute IT staffing capabilities and sourcing strategy based on weekly reviews of assigned service portfolio based on client demand and required skills.
• Oversee the technical resolution of incidents, problems, service request, and change requests for infrastructure services, ensuring quality and compliance to policy, standards, and contractual service levels from suppliers.

Business and Strategy

• Accountable for shaping the short-term plans and long-term strategy for assigned portfolio and responsible for providing input into the overall divisional strategies.
• Day to day governance of strategic outsourced and managed suppliers related to continuity, service improvement and risk management including budgetary, financial, contractual obligations and resourcing capacity and attrition.
• Execution of overall Branch vision for assigned portfolio by creating tactical and strategic plans aligned with market conditions for outsourced and managed services, participate in business planning, allocating appropriate resources, and ensuring the team members are aligned

People

• Identify the capability & skills required to support the Manager in the recruitment process for individual contributor roles within assigned portfolio.
• On-going input to the management team on staffing plans including team capacity & composition requirements, based on project and operational demands aligned with the IT roadmap and external market conditions.
• Act as a mentor by providing advice, guidance and direction to individual contributor team members day to day work and broader portfolio initiatives.

Stakeholders

• Govern suppliers by participating in various Management committees confirming that expectations are aligned and ensuring the supplier's services are assembled and initiatives are delivered according to specifications and within the agreed timeline and cost.
• Continuously monitor the effectiveness of the governance framework, and provide recommendation on to the management team for changes.
• Engage with Leads, Managers & Directors, as appropriate, to develop a positive relationship, set clear expectations, and maintain communication with clients and peer groups with