Manager Quality and Food Safety (Operations)

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Main Duties and Responsibilities

• Drive a culture of prevention and excellence by using data and metrics to identify potential risks, track performance, and implement proactive measures to reduce defects and non-compliance in your assigned region.
• Drive the successful attainment of assigned regional quality and food safety goals, objectives, and key performance indicators to align with organizational priorities and regulatory standards.
• Monitor, analyze, and communicate food safety and quality trends, compliance metrics, and improvement opportunities to internal and external stakeholders.
• Partner with operational units and corporate team to integrate sustainable and scalable quality and food safety solutions into daily workflows and long-term planning.
• Collaborate with cross-functional teams, including Corporate Quality and Food Safety, HR, Operations, Procurement, and Customer Service, to identify and mitigate potential food safety and quality risks.
• Ensure compliance with all applicable local, state/provincial, and federal food safety regulations (e.g., FDA, USDA, HACCP, PHAC) and company standards.
• Oversee the timely investigation of food safety or quality-related issues from your assigned region, support root cause analyses, review PDCA process and corrective and preventive actions to address non-conformities effectively and verify effectiveness of action plans.
• Oversee the execution and milestones of key initiatives and special projects aimed at enhancing food safety and quality systems, such as HACCP plans, allergen management, and supplier quality assurance.
• Provide technical expertise and operational support to unit leaders to address quality and food safety challenges and ensure adherence to company standards.
• Provide strategic leadership and guidance to Quality and Food Safety managers and/or representatives, through mentorship, coaching, and development programs.

Education

• Bachelor’s degree in food safety, quality management, or a related field.
• Relevant and extensive work experience may substitute for the degree requirement.

Work Experience

• 5+ years of food manufacturing, ingredient manufacturing, or similar regulated manufacturing experience in quality and food safety.
• Airline and/or food industry experience preferred.
• A proven track record of successful results.
• Proven experience in field implementation of food safety and quality processes aligned with ISO standards

Technical Skills

• Certifications in food safety or quality management desired but not required.
• Working knowledge of Microsoft Office applications.
• Strong knowledge of Food Safety and Quality standards.
• Lead Auditor certification in GFSI or similar quality standards preferred.

Core Competencies Required

• Advanced technical knowledge in catering processes and design functions, manufacturing methods, inspection, statistical methods, and quality auditing.
• Technical understanding of airline-specific specification requirements, systems, and tools related to catering operations.
• Basic lean, Six Sigma knowledge, and continuous improvement understanding is a plus.

If you want to be part of a team that helps make travel and culinary memories, join us!