Director, Patient Safety and Quality

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Our team members are the heart of what makes us better.

At Hackensack Meridian Health, we help our patients live better, healthier lives — and we support one another to succeed. With a culture rooted in connection and collaboration, our employees are considered team members. Here, competitive benefits are just the beginning. It's also about how we support each other and serve our community.

Together, we keep improving — advancing our mission to transform healthcare and lead positive change.

Position Overview

The Director of Patient Safety and Quality provides leadership, direction, and administration to ensure consistency, follow-through, and successful completion of strategic objectives. This role focuses on developing cross-functional, system-wide relationships beyond the Department of Patient Safety and Quality to facilitate multidisciplinary collaborations. The goal is to monitor quality and safety metrics, eliminate barriers, and achieve high-quality, reliable outcomes. The position will foster a culture of collaboration, safety, and continuous improvement.

Responsibilities

• Partner with the Chief Quality Officer and department leaders to develop and execute the strategic plan for the Department of Patient Safety and Quality.
• Implement the network's safety and quality strategic plan across the medical center.
• Promote a culture of safety and lead system-wide patient safety and quality improvement initiatives.
• Collaborate with physicians, nurses, and staff to improve processes, reduce errors, and enhance quality outcomes.
• Lead efforts to address health disparities through prioritization and action planning.
• Work with Data Analytics to collect data for quality improvement and research.
• Participate in relevant meetings related to quality and safety.
• Design, plan, and coordinate safety, quality, and performance improvement activities as a content expert.
• Oversee event review processes, including Root Cause Analysis and other evaluations.
• Stay current with patient safety practices, regulations, and high reliability principles, incorporating them into activities.
• Ensure compliance with regulatory requirements and incorporate updates into safety and quality activities.
• Assist in corporate compliance efforts, including managing disclosure programs and investigating fraud and abuse.
• Coordinate with Risk Management to analyze exposures, develop policies, and report to the Board.
• Develop and improve patient outcome metrics and implement evidence-based practices.
• Build external alliances with community organizations, health agencies, and policymakers.
• Support physician recruitment and practice contracts related to maternal-fetal health (if applicable).
• Adhere to organizational standards and maintain professional growth.
• Perform other duties as assigned, maintaining confidentiality and meeting performance standards.

Qualifications

Required Education, Knowledge, Skills, and Abilities:

• Master's Degree in Nursing, Healthcare Administration, Public Health, or related field.
• 7-10 years of clinical experience in acute care or relevant healthcare experience.
• 3-5 years of experience in patient safety and quality.
• Experience with NDNQI & Magnet Accreditation (hospital-based roles).
• Strong communication, presentation, and computer skills.

Preferred Skills and Certifications

• Expertise in Performance Improvement methodologies.
• HRO experience.
• Highly collaborative leadership style.

Required Certifications

• Certified Professional in Healthcare Quality or similar national certification.

Preferred Certifications

• Attainment of CPPS within one year of hire.

If your strengths align with this role, please apply today

Additional Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Management and Healthcare
• Industry: Hospitals and Healthcare

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