Director, Quality & Patient Safety J1225-0581

Position: Director, Quality & Patient Safety and Experience, FT (J1225-0581)

Location: North York

North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services.

What defines North York General goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People-Centred Care—a cornerstone of our culture and central to our Mission:

People-Centred Care for a healthier community.

North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.

We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career!

Position Summary

Director, Quality & Patient Safety and Experience

In this role, your goal is to lead and develop the quality framework, governance model, and methodologies that will support our 2025–2035 Strategic Plan and strengthen NYGH’s position as a leader in quality and patient experience. Delivering personalized and compassionate care and experience for our patients, residents and families is a key strategic priority Director, you will have a unique opportunity to shape our quality, patient safety and patient experience strategy by building strong relationships and fostering personalized experiences across all levels and areas of the Hospital.

You will achieve this by being a collaborative, influential, and experienced healthcare leader with a passion for improving quality across the continuum of care, consistent with our value of exceptional, people-centred Quality Care. A strategic thinker, you apply innovative approaches to designing services that improve patient safety and personalized experiences. You will work closely with leaders, staff, physicians, learners, patient and family advisors, and community partners across all hospital sites.

You will play a key leadership role in cultivating an environment and culture that advances safety, quality, innovation, improvement, and overall performance. You will be primarily responsible for guiding organizational activities related to Accreditation Canada, Health Quality Improvement Plans, People-Centred Care, Patient Experience Partners, and associated policies and procedures. A strong collaborator, you establish effective partnerships and work across the organization to motivate others and deliver measurable results.

You bring excellent analytical and problem-solving skills and can navigate challenging situations where information is limited, complex, or ambiguous.

This position supports the Hospital’s academic mandate by advancing care through teaching and learning and transforming care through research and innovation. It also contributes to the shared responsibility of ensuring that health and safety policies are followed to maintain a healthy environment for staff, physicians, volunteers, learners, patients, and families.

Knowledge and experience working with system partners such as Accreditation Canada, Ontario Health, Ontario Health Teams, the Centre for Quality Improvement and Patient Safety (CQUIPS), the Institute for Health Policy, Management and Evaluation at the University of Toronto, and related Toronto Academic Health Science Network tables and groups are valuable assets.

On a practical level, you will

• Lead and oversee patient safety, quality planning, patient experience and improvement initiatives that promote patient- and client-centred care across all sites.
• Leads NYG’s processes for identifying and debriefing serious safety events by maintaining the corporate infrastructure, defining and monitoring the NYG and site Serious Safety Event Rate, and overseeing safety initiatives aligned with the organization’s safety and quality priorities.
• Develops, implements, manages…