Risk & Safety Manager - The Langham, Pasadena

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride .

Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.

Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.

DEPARTMENT: Loss Prevention

JOB TITLE: Risk & Safety Manager

REPORTS TO: Director of Loss Prevention

SUPERVISES: Loss Prevention Supervisors/Loss Prevention Agents

PRIMARY OBJECTIVE OF POSITION

Manages Loss prevention operations and staff on a daily basis. Areas of responsibility include but are not limited to protection of hotel assets, protection of associates, guests, and property; accident, Workers Compensations, and fire protection. Ensures that all areas of the Hotel are safe and secure. As a leader of the Loss Prevention Department, you will work with other Managers and employees to successfully execute all Loss Prevention plans, directives, and initiatives; strives to continually improve employee and guest satisfaction and maximize the financial performance of the department.

RESPONSIBILITIES AND JOB DUTIES

• Maintains control of all security investigations, reports all infractions to laws, company policies, and breaches of security to Supervisor or Risk Management representatives as appropriate.
• Completes all record keeping requirements in accordance with property and state standards to include OSHA 300/200/101 logs, first report of injury, and employee accident analysis.
• Primary point of contact for Workers Compensation & Hotel loss claims.
• Conducts hazard and risk assessments at the property to include OSHA/Safety audits.
• Oversees Safety Committee and facilitates monthly Safety Committee Meetings
• Create, monitor and control department budget and expenses.
• Control and maintain patrols of internal and external areas of property.
• Responsible for securing building including Inspecting and securing all entrances and exits and proper function of safety equipment.
• Respond to all guest and employee issues, concerns, and/or disputes.
• Investigate all accusations of theft and wrong doing.
• Investigate all cases referred by General Manager or other management personnel.
• Protects employee’s, guest’s, and company assets by providing a safe and secure property.
• To patrol and secure control of hotel parking area.
• Inspecting packages leaving property and observation of person(s) in all areas of hotel property.
• Control all items being discarded or removed from property.
• Provide basic first aid to injured employees or guests and make recommendations to Manager or injured person as to any additional medical attention that may be required or requested.
• To complete all investigation regarding incidents which occur to the guests or employees, including preparing loss and incident reports with the data to aid in the formal investigation.
• Observe and monitor property key control and related equipment for all departments.
• Serve to escort various departments dealing in cash, for safe transport of company assets and/or escort employees and guests when requested.
• Serve on First Response Team in case of emergency situations.
• Serves guests, employees, and visitors as requested or appropriate
• Hires, trains and Supervises other members of the Loss Prevention Department.
• Other duties and responsibilities as assigned.

PHYSICAL DEMANDS

• Must be able to walk and stand for long periods of time and great distances.
• Must be able to walk up and down stairs (may have to run of some occasions.)
• May be required to work outside on the hotel grounds.

Must be physically, mentally, and emotionally capable of handling all types of people, emergencies, and stressful situations.

• SPECIAL SKILLS REQUIRED:
• Must have the ability to comprehend instructions.
• Must have verbal and written communication skills.

Must have the ability to help and work with others.

• EDUCATION REQUIRED:

High school diploma or equivalent required

Three years of college with a degree in Criminal Justice or related field, preferred.

EXPERIENCE REQUIRED

Experience in Law Enforcement, private security, or military police helpful.

Three years experience in the security/loss prevention field as a supervisor.

First Aid CPR Certified instructor, preferred.

LICENSES OR CERTIFICATES

Licensed Security agent as required by State or local authorities.

SALARY RANGE

$80,000 - $82,000

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/los-angeles/