Assistant Director or Security and Safety

About the position

In your capacity as the Assistant Director of Safety & Security at our Westgate Villas Resort, you will play a central role in guiding the efforts of our dedicated team, including Safety & Security Officers, Supervisors, Managers, and Loss Prevention Specialists. Your pivotal position is instrumental in upholding the highest safety and security standards, ensuring a safe and enjoyable environment for all guests and staff members alike.

This is a hands-on leadership role for someone who thrives on responsibility, brings sound judgment under pressure, and is passionate about building a culture of safety across one of Westgate’s flagship resorts.

You'll demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members.

Responsibilities

• Conduct investigations into policy violations and state laws, as directed by the Director of Security
• Supervise incident investigations and assist in HR inquiries
• Coordinate claims and workers' compensation investigations with Risk Management
• Report incidents, coordinate with law enforcement, and review reports
• Prepare activity reports and present security orientation for new hires
• Interact with guests and team members and implement inventory controls
• Manage safety programs and assist with access control systems
• Monitor scheduling, prepare reports, and travel when needed
• Authorize supply orders and maintain professional memberships
• Attend meetings and assist in disaster planning and procedures
• Act as a liaison for criminal prosecutions and conduct surveys
• Lead Safety Committee meetings and train the Incident Response Team
• Assume the role of Director of Security as needed and perform other duties as assigned

Requirements

• Demonstrated leadership experience in hospitality, with a focus on security
• Minimum 3 years in a management role or bachelor’s degree
• Minimum 3 years experience in Hotel Security Management
• Proficiency in Microsoft Office Word and Outlook
• Flexible schedule, including nights, weekends, and holidays
• Ability to motivate security teams
• Completion of background check and drug test
• Florida Class D Security License (required)
• CPR, AED, and First Aid certification (required)
• Valid driver’s license with acceptable driving record
• Must be able to stand, walk, climb, and lift up to 25 lbs frequently (50 lbs occasionally).
• Must be able to work weekends, holidays, and varied shifts as needed.
• On-call 24/7 for emergencies and critical incidents.

Nice-to-haves

• Bilingual in English and Spanish is a plus
• American Red Cross certification (preferred)
• Certification and experience as a public safety official preferred

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs