Director of Security

Company Background

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit, and a true creative attitude. A destination layered with events and amusements that leave you with an uplifted feeling.

The Standard's irreverent and playful sensibility, combined with careful consideration of design, detail, and service, has established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness.

Mission Statement

To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home.

Our Purpose

The Standard’s commitment is to be an anchor for each neighborhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways.

Our promise is to ensure that a stay is an experience and that memory means making friends and having stories to tell. To understand why it exists is to understand that The Standard, is a platform for people to meet, to engage, to learn, to dine, to sleep, to dance, hideaway, make-believe, and do so whilst being yourself and having fun doing it.

We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even if for just a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and at times, never even leave the property. We are unapologetically comfortable with disrupting expectations. It’s WHO WE ARE!

#StandardFamily

Job Title: Director of Security

Department: Administrative and General

Location: The Standard, High Line

Reporting to: Managing Director

Responsible for: Security, Safety, Fire Protection

Job Purpose

The

Director of Guest Relations manages the wellbeing of internal and external

guests in and around the property.

Main Duties &

Responsibilities

Maintain complete awareness of

Scheduled group activities and house count

Hotel facilities and services

Hours of operation

Facility layout

Fire and emergency plans

Departmental rules of conduct

Review department log records and be familiar with

pertinent information relevant to all daily shifts. Review the hotel status and

follow up actions with all shift agents.

Issue keys and equipment to designated hotel

personnel. Maintain accurate records and ensure the safekeeping of such in

accordance to hotel procedures

Ensure all non-hotel personnel arriving at employee

entrance are properly documented while on property according to hotel policy

Supervise the inspection of employee packages, purses,

etc as employees enter or leave the property as designated by hotel policy

Provide escorts for employees in accordance with

departmental standards

Ensure that afterhours access into secured hotel areas

are properly authorized, monitored and documented in accordance with hotel

standards

Hand deliveries received during non-business hours

following hotel procedures

Work with outside agencies (i.e., police, fire departments,

and emergency services) cooperatively and follow established hotel regulations

Coordinate emergency situations as specified in

departmental manual

Monitor surveillance cameras

Investigate all alarms and comply with respective

procedures

Patrol the property with specified equipment, checking

all designated points and document all actions taken in accordance in

departmental standards. Review Deggy logs for all agents.

Resolve safety hazard situations.

Ensure all guest room doors are secured; assist guests

with room access in accordance with hotel procedures

Challenge suspicious persons on hotel property in

accordance with departmental procedures

Conduct designated investigations of theft or lost

items, noise, and assault complaints,

food poisoning and other guest complaints; complete documented reports in

accordance with departmental procedures

Responsible for properly handling and documenting any

and all lost or missing items from hotel guests, employees, or visitors.

Respond to the scene of guest/employee accident

promptly; administer first aid/CPR in accordance to guidelines and comply with

all departmental procedures; communicate specified information to EMS/medical

personnel as required

Comply with state regulations and hotel guidelines for

handling intoxicated guests

Maintain confidentiality of all incidents and hotel

reports/documents; release information only to authorized individuals

Promote positive relations with guests and employees

alike

Accommodate all guest requests courteously

Answer the departmental telephone within 2 rings,

using proper salutations and telephone etiquette

Communicate by radio with designated hotel personnel

in accordance with hotel standards

Monitor and handle guest complaints by following

procedures and ensuring guest satisfaction

Monitor and maintain cleanliness and working condition

of departmental equipments, supplies and work areas

Legibly complete designated reports as specified in

departmental guidelines

Document all pertinent information in the daily log

Complete all paperwork and closing duties before

leaving

Review hotel status and any follow-up actions with

on-coming Guest Relations Agent

Uphold all hotel policies and procedures as outlines

in the employee handbook

Observe and report any and all actions, incidents,

events, and behaviors to the Managing Director

Specific Requirements

Understanding

Ability to read, comprehend and carry out instructions according to established

procedures

Comprehension

Fluent in the English language

Organizational

Skills: Work efficiently, utilize multi-tasking, prioritize tasks

Hygiene and

Sanitation: Adherence to uniform, grooming and personal hygiene standards and

expectations per SOP’s

Punctuality

Adherence to posted schedule and arrival time and attendance at mandatory

meetings when scheduled

Responsibility

Personal comportment in line with Standard, New York policies, standards, and

expectations

Desirable

Multi-lingual

Prior work

experience in a related area

Physical

Requirements

Ability to stand for long periods of time

Must be able to walk consistently throughout an 8

hour period

Satisfactorily communicate with guests, management

and co-workers to their understanding.

Compensation and Benefits

• Pay Rate $110-130,000
• Bonus Eligible
• Excellent and Affordable Health care coverage
• Life Insurance, Disability Insurance, Pet Insurance
• 401k with Company match
• 160 hours of PTO / year and Company recognized holidays
• Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace
• Employee Meals, Employee Referral Program, Commuter Discounts
• Regular fun staff events and celebrations!!!

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays.

Standard High Line Employer, LLC (the “Company”) is an Equal Opportunity Employer