Director Quality, Safety and Risk

Hourly Rate: $51.90-$64.88 (Commensurate with Experience)

Permanent Full Time

Start Date - As soon as possible

We are seeking a strategic, collaborative, and results-driven healthcare leader with demonstrated expertise in quality improvement, risk management, and patient safety to lead the development and execution of organization-wide strategies that enhance performance, ensure regulatory compliance, and improve patient and resident outcomes across St. Joseph's Health Centre and its operating entities.

Reporting directly to the President & Chief Executive Officer, the Director, Quality, Risk & Safety provides strategic and operational leadership for the development, implementation, and evaluation of quality, risk, and safety priorities across St. Joseph's Health Centre and its operating entities.

This role is accountable for advancing a culture of quality improvement, patient/resident safety, and risk mitigation, ensuring alignment with organizational values, strategic priorities, and regulatory requirements. The Director plays a critical leadership role in driving system-wide performance, enhancing outcomes, and ensuring compliance with provincial standards and accreditation requirements.

Key Responsibilities

Strategic Leadership & Quality Improvement

Lead the development and execution of a comprehensive, multi-year quality, risk, and safety strategy
Establish and monitor key performance indicators (KPIs) and quality metrics across the organization
Drive continuous improvement initiatives to enhance patient/resident outcomes and service delivery
Ensure alignment of departmental strategies with organizational priorities

Risk Management & Compliance

Oversee organizational compliance with accreditation standards, legislation, and regulatory requirements
Provide leadership in identifying, assessing, and mitigating organizational risks
Support clinical and operational leaders in addressing areas of non-compliance

Data, Reporting & Performance

Oversee the collection, analysis, and reporting of quality and risk data
Provide regular updates to the Senior Leadership Team and Board of Directors
Lead performance monitoring and corrective action planning

Leadership & Team Development

Provide leadership, mentorship, and performance management to the Quality, Risk & Safety team
Foster an engaged, high-performing team environment
Build organizational capacity in quality improvement and risk management practices

Organizational Impact

Promote a culture of safety, quality, and continuous improvement
Contribute to policy development, system redesign, and organizational planning
Support initiatives aligned with Indigenous Reconciliation, Anti-Racism, Equity, Diversity, Inclusion, and environmental stewardship

Qualifications

Education

Bachelor's degree in a health-related field
Master's degree in a health-related discipline (preferred)

Experience

5-8 years of progressive leadership experience in healthcare or the public sector
Demonstrated experience in quality improvement, risk management, and patient safety
Experience in hospital and/or long-term care settings is strongly preferred

Skills & Competencies

Strong knowledge of healthcare regulations, accreditation standards, and quality frameworks
Proven ability to lead strategic initiatives and organizational change
Advanced analytical and problem-solving skills
Exceptional interpersonal, communication, and stakeholder engagement abilities
Demonstrated ability to manage complex, sensitive, and high-impact issues
Commitment to equity, diversity, inclusion, and culturally safe care

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